Archive for December, 2010

Happy New Year! – Call Center Planet

Posted in Discussions on December 31, 2010 by Administrator

Happy New Year! – Call Center Planet.

Call Center Opportunities – Why You Want to Go Into the Business? – Call Center Planet

Posted in Discussions on December 30, 2010 by Administrator

Call Center Opportunities – Why You Want to Go Into the Business? – Call Center Planet.

We want to express our deepest condolences to Russ Sandlin and his Family. – Call Center Planet

Posted in Discussions on December 29, 2010 by Administrator

We want to express our deepest condolences to Russ Sandlin and his Family. – Call Center Planet.

Call Center World 21 – 24 February 2011 Berlin, Germany – Call Center Planet

Posted in Events on December 29, 2010 by Administrator

Call Center World 21 – 24 February 2011 Berlin, Germany – Call Center Planet.

Call Center Wins Top Award from Two Associations

Posted in Discussions on December 27, 2010 by Administrator

December 23, 2010 – Time Communications Earns Top Scores for Outstanding Call Center Service

Time Communications of White Bear Lake, Minnesota, was honored with the prestigious Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X) for the fourth consecutive year. Of all the call centers honored,

Time Communications ranked first. Further, Time Communications is the only call center that has received top scores in the Award of Distinction from both Association of TeleServices International (ATSI) and CAM-X.

The Call Center Award of Distinction was created in response to requests by call centers for a tool to measure the skills of their call center agents. “The Call Center Award of Distinction recognizes those companies that have achieved best-practice standards for complex call center applications,” said CAM-X president Mary Anne Straw. “These include e-commerce, call-flow scripting, and process-driven operations.

“Our representatives undergo extensive training and take a great deal of pride in being able to provide the best quality call center service possible,” said Mike Eastwood, Time Communications GM. “This award is a testament to the entire staff’s dedication.”

Additionally, Time Communications received the CAM-X Award of Excellence for the fifth consecutive year and similar awards earlier this year from ATSI.

Posted by Veronica Silva Cusi, news correspondent

Source: http://www.usnewssource.com

Call Center Wins Top Award from Two Associations – Call Center Planet

Posted in Discussions on December 27, 2010 by Administrator

Call Center Wins Top Award from Two Associations – Call Center Planet.

Merry Christmas! – Call Center Planet

Posted in Uncategorized on December 24, 2010 by Administrator

Merry Christmas! – Call Center Planet.