Archive for May, 2011

Top tips for making your outsourcing contracts really work – Call Center Planet

Posted in Discussions on May 31, 2011 by Administrator

Top tips for making your outsourcing contracts really work – Call Center Planet.

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Contact centres now able to engage with customers via social media – Call Center Planet

Posted in Discussions on May 29, 2011 by Administrator

Contact centres now able to engage with customers via social media – Call Center Planet.

Temporary vs permanent staff – which group is more productive? – Call Center Planet

Posted in Discussions on May 26, 2011 by Administrator

Temporary vs permanent staff – which group is more productive? – Call Center Planet.

Top tips for selling over the phone – Call Center Planet

Posted in Discussions on May 24, 2011 by Administrator

Top tips for selling over the phone – Call Center Planet.

Should agents be allowed to eat at their desks? – Call Center Planet

Posted in Discussions on May 23, 2011 by Administrator

Should agents be allowed to eat at their desks? – Call Center Planet.

Surprising Six-Figure Jobs – Call Center Planet

Posted in Discussions on May 22, 2011 by Administrator

Surprising Six-Figure Jobs – Call Center Planet.

Business Process Outsourcing – The key elements – Call Center Planet

Posted in Discussions on May 18, 2011 by Administrator

Business Process Outsourcing – The key elements – Call Center Planet.