How do I – train my team without a budget? – Call Center Planet

Posted in Discussions on August 11, 2011 by Administrator

How do I – train my team without a budget? – Call Center Planet.

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How to recover from an agent giving out incorrect advice – Call Center Planet

Posted in Discussions on August 10, 2011 by Administrator

How to recover from an agent giving out incorrect advice – Call Center Planet.

Clash of the Social Network Titans: Google+, Facebook, and Twitter – Call Center Planet

Posted in Discussions on August 9, 2011 by Administrator

Clash of the Social Network Titans: Google+, Facebook, and Twitter – Call Center Planet.

How to optimise part time working in the call centre – Call Center Planet

Posted in Discussions on August 8, 2011 by Administrator

How to optimise part time working in the call centre – Call Center Planet.

The top ten workforce motivators – Call Center Planet

Posted in Discussions on August 5, 2011 by Administrator

The top ten workforce motivators – Call Center Planet.

If Superman worked in a call centre… – Call Center Planet

Posted in Discussions on August 3, 2011 by Administrator

If Superman worked in a call centre… – Call Center Planet.

Why quality equals efficiency when times are tough – Call Center Planet

Posted in Discussions on August 1, 2011 by Administrator

Why quality equals efficiency when times are tough – Call Center Planet.